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Complaint Management

A management method for evaluating, analyzing, and responding to customer complaints.

Glossary Technical terms at a glance

C

CAPA Characteristic CIP Coaching Complaint Management Complexity Conformity Considered unit Context diagram Correlation CPK CQRMP Critical characteristic Customer operation Cyber-physical systems

D

Decomposing functions Design FMEA Design of Experiments Detection action Diagnostic coverage DIN EN ISO 14971 DMAIC Dormant failure DRBFM

E

Eudamed European Foundation of Quality Management Expert coaching